Shipping policy

Order and Shipping Confirmation

Due to the current state of affairs shipping costs have risen substantially and shipping is taking longer than ever. We are doing our absolute best, but please ask for your patience and understanding.

Orders are processed within 2-3 business days, Monday-Friday. Please note during our busy season, October-December and during any special sale events orders will take additional time to process. Processing means prepare for shipment & does not include the actual time of shipping transit.

Once items are prepared/processed for shipment, standard shipping in the continental US takes 1-5 business days in transit.

You will receive an email confirmation once your order has been successfully placed and another when your order has been dropped off for shipment.  The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.

Once items are dropped off for shipment, standard shipping in the continental US takes 1-5 business days in transit.

Expedited shipping is available however please note that expedited shipments takes 2-3 days and all orders have to be placed by 12:00 pm EST to be processed that same day. For expedited shipping choose priority shipping at checkout.  For any other shipping times or questions, please call the store (816.523.6677) and we'll see what we can do.  

In-store and  curbside pick up is also available. Choose in-store pick up option  at checkout and you'll receive an email once your order is ready for pick up.  

Shipping Costs

Costs for shipping are determined by the method chosen at checkout.

Please note that additional shipping costs may incur for any items that are oversized and overweight.  In this instance you'll receive an email and invoice for additional shipping costs.  Once invoice is paid, your shipment will go out. 

We pride ourselves on not making a profit on shipping. We partner with Shopify which does offer discounted shipping rates, which we pass on to you. Thank you for always choosing to shop small and for your understanding of costs!

*We are more than happy to work with you on international orders and do offer international shipping through DHL. Please note, that some customs authorities may impose duties and taxes on certain items. These fees are assessed by the government and are separate from the shipping and handling charges, and we do not have any control or visibility on such charges. You may want to contact your customs authority to inquire about the possibility of these charges and how much you may be required to pay before DHL will deliver your order to you. We are not responsible for any duties and taxes.

"Stolen" Packages

Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email orders@shophilestwo.com at the time of your order.

Cancellation Orders

You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment.   

Shipping Address 
Hiles Two

7445 Broadway                                                                                                                

Kansas City, MO 64114

Phone # 816.523.6677